How to Have Difficult Conversations

Overview

Mode of delivery

Online/self-paced

WSU CONTINUING PROFESSIONAL DEVELOPMENT FOR FINANCIAL ADVISORS

This CPD program contains content which will enhance knowledge and skills within theClient Care and PracticeCPD activity area inorder to meet obligations under theCorporations (Relevant Providers Continuing Professional Standard) Determination (Amendment) 2020

What is CPD?

CPD is the intentional maintenance and development of the knowledge and skills needed to perform ina professional context.Under the Corporations Act 2017 (the Act) all individuals identified as a ‘relevant provider’ must meetthe requirements for continuing professional development set by the Standards Body (s 921B(5)).

Additionally, it is an obligation under the Financial Planners and Advisers Code of Ethics 2019 that financial advisers must develop,maintain and apply a high level of relevant knowledge and skills (Standard 10).

Syllabus

Understand the impact of verbal and nonverbal communication on the outcome of a difficult meeting and how enhancing interpersonal skills enables greater communication efficacy and minimises potential miscommunications.
Appreciate how to prepare for and conduct difficult meetings.
Identify how to skilfully use questions in a difficult meeting to ensure that you are able to ascertain all the facts of the matter.
Ascertain verbal, nonverbal, poor listening, and cross-cultural communication barriers and how these negatively impact difficult conversations.
Understand how to better resolve conflicts in the workplace.