Delivering Constructive Criticism

Overview

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This course teaches how to prepare for and deliver constructive criticism, including choosing the timing and atmosphere, managing emotional effects, setting goals, and following up with employees.

Syllabus

Understand when feedback should take place
Learn how to prepare and plan to deliver constructive criticism
Determine the appropriate atmosphere in which it should take place
Identify the proper steps to be taken during the session
Know how emotions and certain actions can negatively impact the effects of the session
Recognize the importance of setting goals and the method used to set them
Uncover the best techniques for following up with the employee after the session