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OpenLearning

Delivering Constructive Criticism

via OpenLearning

Overview

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This course teaches how to prepare for and deliver constructive criticism, including choosing the timing and atmosphere, managing emotional effects, setting goals, and following up with employees.

Syllabus

  • Understand when feedback should take place
  • Learn how to prepare and plan to deliver constructive criticism
  • Determine the appropriate atmosphere in which it should take place
  • Identify the proper steps to be taken during the session
  • Know how emotions and certain actions can negatively impact the effects of the session
  • Recognize the importance of setting goals and the method used to set them
  • Uncover the best techniques for following up with the employee after the session

Taught by

ECA Online

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