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OpenLearning

Achieving Service Excellence with 5S

via OpenLearning

Overview

What you will learn:

Module 1 – The introduction of 5S

  • Explain what is 5S
  • Discuss why the service sector needs 5S
  • Identify the advantages of 5S
  • Discuss the success factors of 5S implementation

Module 2 – Sort, Set in Order and Shine

  • Define Sort, Set in Order, and Shine.
  • Identify the methodology of Sort, Set in Order, and Shine.
  • Explain the flowchart of Sort, Set in Order, and Shine.

Module 3 – Standardize and Sustain

  • Define Standardize and Sustain.
  • Identify the methodology of Standardize and Sustain.
  • Explain the flowchart of Standardize and Sustain.

Module 4 – Safety in 5S

  • Provide the definition of safety and 5S+1.
  • Discuss why service sectors need 5S+1.
  • Explain the impacts of neglecting safety in 5S.
  • Discuss the benefits of 5S+1

Module 5 – Applications of 5S in the service sectors

Review the application of 5S in service sectors such as:

  • Banking
  • Healthcare
  • Hotel
  • Library
  • Office
  • University

Module 6 – 5S Event

  • Explain the definition of 5S Event.
  • Discuss the elements of POP in 5S Event
  • Provide the flowchart of the 5S Event.
  • Identify the benefits of the 5S Event.

Module 7: Assessment 5S

Syllabus

  • 1. Develop knowledge of 5S, including Sort, Set in order, Shine, Standardize, and Sustain.
  • 2. Demonstrate knowledge of the importance of safety in implementing 5S.
  • 3. Indicate knowledge of the different applications of 5S in the service sectors.
  • 4. Conduct 5S Events in the workplace.

Taught by

Nur Amalina Binti Muhammad

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