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The Open University

The importance of interpersonal skills

The Open University via OpenLearn

Overview

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To succeed in management you need good interpersonal skills, you need to understand how to deal with other people. This free course, The importance of interpersonal skills, will help you gain an awareness of your own skills and understand that an awareness of the interpersonal skills of others can help us enormously in dealing with the work tasks we are responsible for.

Syllabus

  • Introduction
  • Learning outcomes
  • 1 Communication
  • 1 Communication
  • 2 Relationships
  • 2 Relationships
  • 3 Roles
  • 3 Roles
  • 4 Supply and demand: Kiran's story
  • 4 Supply and demand: Kiran's story
  • Conclusion
  • Acknowledgements

Reviews

4.6 rating, based on 11 Class Central reviews

4.3 rating at OpenLearn based on 85 ratings

Start your review of The importance of interpersonal skills

  • Good. I learned about the introduction of communication and interpersonal skills. I only wish the course was a little longer, but it's good enough. And I got a free certificate of course.
  • I enjoyed this short course. It reminded me how important it is to be aware of how I am attempting to communicate with someone and what channels I am doing so with. There are so many different ways a single message can be interpreted. It is such a good idea to know the right tools to ensure the message is sent and received in the manner that it was intended.
  • This course delivers exactly what it promises: clear, practical guidance on interpersonal skills like empathy, active listening, and conflict resolution. The content is honest, professionally presented, and free of filler. Time estimates and credential details were accurate, making it a reliable choice for learners seeking real-world application. Ideal for professionals transitioning into leadership or collaborative roles.
  • Profile image for Mina Al Harazi
    Mina Al Harazi
    I've learned that teamwork is actually not only like a name, what others do, but first you need to understand the result. The course also mentioned something about rules, so we need to understand what rules they are following and also understand ourselves first. That is what I gained and what I understand typically from the course. Also, one thing I understand is that working with those macho people will make work much easier for us to work easily.
  • Profile image for Amna Ijaz - 99096/SWC/ERWP
    Amna Ijaz - 99096/SWC/ERWP
    I thoroughly enjoyed the course and learned many interesting new things. Especially the 8 roles and relevant activity was really informative
  • Asmaa Mohamed Abdelaziz
    It is hepled me to understand some things
    And , thanks for the figuer and tables which is explend for me
  • Profile image for Ehsan UL HAQ
    Ehsan UL HAQ
    2
    Nice course. It will definitely help me to develop leadership qualities. I must say it boosted my confidence as leader and gave me ways to build smoothly a good relations.
  • Profile image for Dimitrios Paschos
    Dimitrios Paschos
    2

    Very positive and enthusiastic, well organized and kept interest of students. Knows the
    material.
    She is very good at engaging people, and I felt comfortable participating in the class.
    She was very approachable, knowledgeable, and interesting to listen to.
    Relates/connects well with students—provides good environment for open discussion;
    really appreciated and liked the time and effort put in by you to respond to our papers.
    Created insights on aspects of literature that are often undermined or overlooked. Great
    classroom discussions and thought provoking questions; did not give enough time for
    heavier reading loads.
  • Profile image for Asif Safi
    Asif Safi
    2
    Very impressive study material 💯. Really appreciate it. I learned a lot from this course. Hopefully will help me with clients to deal.
  • This course exposed me to the concepts that already wrap around my life in different shades and tints. Systematically highlighting the points on communication, relationship and roles has equipped me with needed skills to improve my interpersonal relationship skill set.
  • Profile image for Muskan Jain
    Muskan Jain
    I must say it boosted my confidence as leader and gave me ways to build smoothly a good relations.Very impressive study material 💯This course exposed me to the concepts that already wrap around my life in different shades and tints

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