Understanding LLMs: A Guide For UX Practitioners

Course Curriculum

Introduction and Essential AI Terms (3 Lessons, 25 min)

• Course Overview & Downloads
• Artificial Intelligence and Machine Learning: How Do They Relate?
• What is Generative AI?

How Does AI Learn? (2 Lessons, 49 min)

• What is Training Data?
• Why Good Data Matters

Large Language Models (LLMs) (3 Lessons, 40 min)

• The Core Task of LLMs: Word Prediction
• Limitations of LLMs
• LLM Hallucinations

When to Use AI: How to Make Decisions (2 Lessons, 48 min)

• Where AI Helps
• Where AI Can Hurt

Explaining AI (3 Lessons, 45 min)

• What do Your Stakeholders Care About?
• Gather Your Allies
• Course Conclusion