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Nielsen Norman Group

Statistics for UX

via Nielsen Norman Group

Overview

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Collecting and reporting numbers is the backbone of quantitative UX. Learn the statistics needed to understand and analyze the numbers you get from UX research, and the types of predictions you can make from such numbers.

Syllabus

What you will learn

Understand essential statistics concepts in a UX context

  • Center and variability of a data distribution
  • Continuous, discrete, and binary metrics
  • True-score theory
  • Measurement error
  • Confidence intervals
  • Statistical significance

Determine how much you can trust your data

  • Why a design with better metrics might not actually be better
  • How to verify whether the numbers from a study are trustworthy
  • How to protect your quantitative study from measurement errors
  • Which questions to ask when presented with numbers

Learn statistics methods and how to apply them to UX data from a variety of sources

  • Master statistical tools for analyzing UX performance metrics (success rates, task-completion times) and self-reported metrics (single-ease questions, SUS, NPS)
  • Compare differences between designs
  • Understand if your design matches a desired benchmark
  • Decide how many participants to recruit for your study to get reliable results
  • Structure research studies to maximize statistical power and relevance

Report quantitative findings clearly

  • How to share your results with stakeholders
  • How to avoid statistics-heavy language
  • Preventing misuse of numerical findings by using the right language

Taught by

Rachel Banawa, Caleb Sponheim

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