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Nielsen Norman Group

DesignOps: Scaling UX Design

via Nielsen Norman Group

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Overview

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DesignOps is the practice of orchestrating and optimizing people, processes, and craft in order to amplify design’s value and impact at scale.

Syllabus

What you will learn

Understand DesignOps and its responsibilities

  • Introduction to DesignOps
  • DesignOps Thinking vs. DesignOps the Role
  • Responsibilities of DesignOps roles
  • Aligning DesignOps priorities to current challenges

Scale design teams

  • Common team models and roles
  • Evolving team structure over time
  • Finding and building the right skills
  • Implementing PeopleOps

Scale UX work

  • Design systems and research repositories
  • The evolving role of ResearchOps
  • Shared tools and platforms for scaling workflows

Scale UX impact

  • Defining design quality
  • Measuring UX design impact
  • Educating and enabling design team partners

Taught by

Therese Fessenden, Adel Du Toit, Kate Kaplan, Rachel Krause

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