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- Learn how Customer Service Insights can impact your organization.
In this module, you will:
- Learn about Customer Service Insights and what it can provide for an organization.
- Examine how to configure Customer Service Insights for your organization.
- Learn about installing Power BI app for Customer Service Insights to gain insights.
- Discover the different dashboards that are available.
- Learn how to turn Customer Service data into actionable operational insight with views, charts, dashboards, historical analytics, and Power BI.
This module explains how to:
- Analyze Customer Service data with views and charts.
- Create system and personal dashboards for different audiences.
- Configure access to Customer Service historical analytics.
- Interpret historical reports and their key performance indicators.
- Create quick Power BI visualizations from Customer Service views.
