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- Learn how to manage and configure meetings and events with Microsoft Teams, including town halls, webinars, and audio conferencing.
By the end of this module, you will be able to:
- Describe meetings and events in Microsoft Teams.
- Manage audio conferencing policies and settings.
- Manage meeting policies and settings.
- Manage webinars, town halls, and virtual appointments.
- Configure Teams policies and settings for Microsoft 365 Copilot.
- In this module, you'll practice how to meet specific business policies by creating relevant policies to disable GIFs, enable the lobby for all external users and disable desktop sharing remote control.
In this guided project, you'll:
- Create a security group
- Create and assign a messaging policy in the Teams admin center
- Create a meeting policy in Teams admin center and assign it with PowerShell
- Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.
After completing this module, you'll be able to:
- Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.
- Enable users for Direct Routing.
- Manage per-user options for Teams Phone.
- Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to set up auto attendants and call queues.
At the end of this module, you'll be able to:
- Describe the differences between auto attendants and call queues.
- Design an auto attendant to gather information from callers.
- Explain how to set up auto attendants to implement your plan.
- Demonstrate how to plan call queues to manage many callers.
- Describe how to configure call queues to alert agents and route calls.
- Explain how to plan licensing for auto attendants and call queues.
- Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.
At the end of this module, you'll be able to:
- Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
- Differentiate between the different options for deployment and management of devices.
- Deploy Teams phones and Teams displays.
- Configure Teams Phone for Microsoft Teams Rooms.
- Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.
- In this module, you'll prepare your Microsoft 365 developer tenant to be ready for the usage of Microsoft Teams Rooms. You'll create the tenant from scratch, change security related settings, and prepare Microsoft Teams Rooms specific tasks.
In this guided project, you'll:
- Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
- Create dynamic groups following best practice
- Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
- Configure room mailbox properties
- Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics, Call Quality Dashboard, and the Teams Rooms Pro portal are also covered for monitoring, reporting, and troubleshooting.
At the end of this module, you'll be able to:
- Diagnose and troubleshoot phone number assignment
- Diagnose and troubleshoot Microsoft Teams client issues
- Diagnose and troubleshoot call failures and quality issues
- Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal
- Bring-your-own-device (BYOD) spaces and bookable desks are essential for a hybrid workspace. Learn how to configure buildings and floors, set up desk pools, and enable desk booking in Microsoft Places.
By the end of this module, you'll be able to:
- Configure and manage BYOD rooms and bookable desks, including resource account setup and peripheral association.
- Configure Microsoft Places buildings, floors, and sections hierarchy for structured workspace management.
- Configure bookable desks and desk pools for Microsoft Places and Teams, including booking policies and metadata.
- Manage and optimize BYOD rooms using the Microsoft Teams Rooms Pro Management portal, including usage analytics and device health.
