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Microsoft

Manage nonprofit fundraising and engagement with Microsoft for Nonprofits

Microsoft via Microsoft Learn

Overview

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  • Explore Fundraising and Engagement's core capabilities for managing donor relationships and automating fundraising processes in Microsoft for Nonprofits.

    In this module, you will:

    • Learn the core capabilities of Fundraising and Engagement used to support donor management and fundraising.
    • Understand how key fundraising terminology is used in Fundraising and Engagement.
    • Get started with Fundraising and Engagement.
  • Explore Fundraising and Engagement, a Microsoft Dynamics 365 feature for nonprofits offering a comprehensive view of donor activities in Microsoft for Nonprofits.

    In this module, you will:

    • Manage relationships with constituents – individuals, organizations, and households
    • Track constituent preferences and activities
    • View donation history for a constituent
    • Manage payment and address changes for constituents
  • Explore Fundraising and Engagement, a tool for recording gifts, tracking fundraising efforts, and understanding donor histories in Microsoft Cloud for Nonprofit.

    In this module, you will:

    • Understand how transactions work in Fundraising and Engagement
    • Process a transaction and view the results
    • Create donor commitments and convert them to donations
    • Understand and work with recurring donations and pledge schedules
  • Explore how to manage gifts in Fundraising and Engagement, including processing gift batches, receipts, refunds, and write-offs in Microsoft for Nonprofits.

    In this module, you will:

    • Understand the types of gift batches and how to use them
    • Understand the purpose of receipt stacks and receipt logs
    • Create and generate receipt and thank-you letter templates
    • Refund a gift and write off a pledge
  • Explore the importance of memberships in fundraising, understand its management and learn how to set them up in Microsoft for Nonprofits.

    In this module, you will:

    • Understand the components involved with managing memberships
    • Set up memberships in Fundraising and Engagement
    • Add memberships to a constituent
  • Track and manage major gifts with a fundraising dashboard. Learn how to view gifts received, manage moves, and generate funding reports in Microsoft Cloud for Nonprofit.

    In this module, you will:

    • Use dashboards to view major gifts received.
    • Understand how to use opportunities to manage major moves.
    • Understand components of an opportunity record.
    • Understand funding reports.
    • Create designation plans and donor commitments from an opportunity.
  • Understand how designations allocate funds and the hierarchy of campaigns, appeals, and packages in Microsoft for Nonprofits.

    In this module, you will:

    • Understand how designations are used to allocate funds.
    • Understand the hierarchy of campaigns, appeals, and packages.
    • Use designations and campaigns across Fundraising and Engagement.
    • Create a new campaign, appeal, and package.
  • Learn how to set up and manage events in Fundraising and Engagement, including creating event components and registering attendees in Microsoft for Nonprofits.

    In this module, you will:

    • Set up events in Fundraising and Engagement
    • Set up event components (tickets, donations, sponsorships, preferences, products, and disclaimers)
    • Use registration packages to register event attendees.
    • Set up tables for gala events and allocate registrations to tables.
  • Configure settings in Fundraising and Engagement for efficient tracking and segmentation, including giving levels, preferences, and objectives in Microsoft for Nonprofits.

    In this module, you will:

    • Configure and use giving levels.
    • Set up preference categories.
    • Configure and use objectives.
    • Configure objective budgets.

Syllabus

  • Get started with Fundraising and Engagement in Microsoft for Nonprofits
    • Introduction
    • Explain key fundraising terminology
    • Get introduced to Fundraising and Engagement
    • Get introduced to the Microsoft for Nonprofits
    • Check your knowledge
    • Summary
  • Manage constituents in Fundraising and Engagement for Microsoft for Nonprofits
    • Introduction
    • Work with contacts and organizations
    • Track constituent preferences and activities
    • View donation information for a constituent
    • Manage payment methods and address changes for constituents
    • Manage households
    • Exercise - Create a household
    • Check your knowledge
    • Summary
  • Process gifts in Fundraising and Engagement
    • Introduction
    • Work with transactions
    • Work with donor commitments
    • Work with payment schedules
    • Exercise - Process gifts
    • Check your knowledge
    • Summary
  • Manage gift batches, receipts, and refunds in Microsoft for Nonprofits
    • Introduction
    • Gift batches
    • Receipts
    • Refunds and write-offs
    • Check your knowledge
    • Summary
  • Manage memberships in Fundraising and Engagement
    • Introduction
    • Membership overview
    • Membership setup
    • Add a membership to a constituent
    • Membership instances
    • Check your knowledge
    • Summary
  • Moves management to raise major gifts with Fundraising and Engagement
    • Introduction
    • Development overview
    • Opportunities
    • Funding reports
    • Create designation plans and donor commitments from an opportunity
    • Exercise - Create an opportunity and convert to a donor commitment
    • Check your knowledge
    • Summary
  • Manage designations and campaigns in Fundraising and Engagement
    • Introduction
    • Allocate funds using designations
    • Manage campaigns
    • Work with designations and campaigns
    • Exercise - Create a campaign with an appeal and a package
    • Check your knowledge
    • Summary
  • Manage events in Fundraising and Engagement
    • Introduction
    • Event management
    • Event setup
    • Registration packages
    • Tickets and event tables
    • Exercise - Set up an event and add a registration package
    • Check your knowledge
    • Summary
  • Configure settings for Fundraising and Engagement
    • Introduction
    • Giving levels
    • Preference categories
    • Objectives
    • Budgets
    • Check your knowledge
    • Summary

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