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- Learn how to use Microsoft Power Platform to create custom apps for Microsoft Dynamics 365 Customer Service. Prepare for MB-230.
This module explains how to:
- Use Microsoft Power Platform to customize Dynamics 365 Customer Service.
- Create apps from Microsoft Power Apps for Customer Service.
- Deploy a self-service portal for Customer Service.
- Customize case management.
- Learn how to integrate an agent for Contact Center and Dynamics 365 Customer Service.
This module explains how to:
- Create an agent and integrate it with Contact Center.
- Configure the Microsoft Copilot Studio agent.
- Configure Contact Center.
