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LinkedIn Learning

Windows 11 for IT Support: Advanced Troubleshooting

via LinkedIn Learning

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Overview

Syllabus

Introduction
  • Advanced Windows 11 IT support
1. Network Troubleshooting
  • Verifying IP address assignments
  • The ping test
  • Testing DNS name resolution
  • Flushing the DNS resolver cache
  • Troubleshooting internet connectivity
  • Fixing Wi-Fi connectivity
  • Network troubleshooting when Hyper-V is installed
2. Troubleshooting Logins
  • Fixing login problems
  • Common domain join problems
  • Solving time sync issues
3. Troubleshooting the Blue Screen of Death
  • Creating a blue screen error on demand
  • The anatomy of a blue screen
  • Basic blue screen troubleshooting steps
  • Running the Reliability Monitor
  • Configure a memory dump
  • Analyzing a memory dump
Conclusion
  • Next steps

Taught by

Brien Posey

Reviews

4.8 rating at LinkedIn Learning based on 471 ratings

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