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LinkedIn Learning

The Service Mindset: Enhancing Your Customer-Centric Skills

via LinkedIn Learning

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Overview

Syllabus

Introduction
  • The service mindset and its role in business
1. Service Mindset Skills: Partner with Your Customers
  • Defining a service mindset and the value it offers
  • Comparing a service mindset to other mindsets
  • The service mindset impact: Software as a service (SaaS)
2. Skills to Deliver and Measure Great Service
  • Putting yourself in your customer's shoes
  • "Seeing around corners" for greater service
  • Bringing a service mindset to your organization
  • Measuring your service mindset: Industry metrics plus KPIs
  • Using generative AI tools to enhance service
3. Explore the Challenges of Being Service-Minded
  • Staying service-focused through a crisis
  • Balancing business goals with a service mindset
  • Bouncing back from losing a key customer
4. Getting a Job in a Service-Minded Culture
  • Recognizing a customer-centric culture
  • Interviewing for a job in a customer-centric company
  • Exploring the service mindset across different industries
Conclusion
  • Implementing a service mindset every day

Taught by

Robbie Kellman Baxter

Reviews

4.7 rating at LinkedIn Learning based on 1690 ratings

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