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The Manager's Guide to Difficult Conversations

via LinkedIn Learning

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In a course designed specifically for managers, learn about how and when to conduct a difficult conversation.

Syllabus

Introduction

Leadership skills and mindsets for difficult conversations

1. Understanding and Overcoming Communication Barriers

Your conversation style
Overcome the main barrier of difficult conversations

2. Difficult Conversations Are Part of the Manager's Job

How to know it's time for a conversation
Managing emotions
How to address avoided issues

3. Avoid These Common Mistakes

Online communication mistakes
Playing "power of attorney"
Fixing and rescuing
Getting distracted and losing control

4. Mindsets That Expand Conflict Competency

Mindsets: Growth versus fixed
Replace assumptions with curiosity

5. Build Strategic Communication Skills

Setting communication expectations
Mapping out difficult conversations
Discerning the real communication issue
Listen to own the conversation
Course correct problems

Making Tough Calls

Create a culture of accountability
Making good decisions

Taught by

Marlene Chism

Reviews

4.7 rating at LinkedIn Learning based on 8143 ratings

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