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LinkedIn Learning

The 10 Pillars of Customer Experience

via LinkedIn Learning

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Overview

Syllabus

Introduction
  • Building a strong foundation for customer experience
  • Who is this course for?
  • What is customer experience
1. Customer Experience: Foundation
  • Pillar 1: Vision and goals
  • Pillar 2: Employee engagement
2. Customer Experience: Listening
  • Pillar 3: Voice of the customer
  • Pillar 4: Customer service
3. Customer Experience: Design
  • Pillar 5: Customer narrative
  • Pillar 6: Processes and technology
4. Customer Experience: Inspiration
  • Pillar 7: Customer advocacy
  • Pillar 8: Innovation
5. Customer Experience: Momentum
  • Pillar 9: Investments
  • Pillar 10: Leadership

Taught by

Brad Cleveland

Reviews

4.7 rating at LinkedIn Learning based on 5535 ratings

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