Soft Skills for Sales Professionals

Introduction

• The increasing power of soft skills in sales

1. The Increasing Impact of Sales Soft Skills

• How the sales landscape has changed
• Differentiating hard skills vs. soft skills
• The value placed on soft skills in today's marketplace
• Soft skills stories, case studies, and examples

2. The New Soft Skills

• The new soft skills for sales professionals
• Soft skills for sales: Multi-level communication
• Soft skills for sales: Cognitive flexibility
• Soft skills for sales: Self-awareness and self management
• Soft skills for sales: Complex problem solving

3. Increasing Your Knowledge of the New Sales Soft Skills

• Soft skills for sales: Digital expertise
• Soft skills for sales: Analytical thinking
• Soft skills for sales: Active learning
• Soft skills for sales: Critical decision making
• Soft skills for sales: Ideation

4. Executing on the New Soft Skills

• Infusing the new soft skills into your sales process
• Using soft skills to gain competitive advantage
• Practicing your sales soft skills

Conclusion

• Increasing your soft skills expertise