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Retail Sales: The Importance of Listening

via LinkedIn Learning

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Overview

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Want your customers to feel understood? Boost your listening skills. Learn techniques that can help you foster a sense of connection and deliver a great customer experience.

Syllabus

Introduction
  • Why hearing isn't listening
1. Why Bother Listening?
  • Benefits of effective listening
  • Three steps to better listening
2. Elements of Effective Listening
  • Understand, then be understood
  • Link the communication chain
  • Listen with empathy
3. Situations That Call for Great Listening
  • What your customer really needs
  • Finding upsell opportunities
  • Creating calm with an enraged customer
Conclusion
  • Start, stop, continue

Taught by

Myra Golden

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4.7 rating at LinkedIn Learning based on 358 ratings

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