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Providing Legendary Customer Service

via LinkedIn Learning

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Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively.

Syllabus

Introduction

Build loyalty through happy customers

1. Serving Your Customers

What is customer service?
Understanding customer satisfaction
Empowerment for employees
The five needs of every customer
Players and trainers
Customer attributes
Cost of losing a customer

2. Managing Perceptions and Expectations

Barriers to excellent customer service
The power of perceptions
Understanding expectations
Levels of expectations
Scope of influence
Reputation management
Exceeding customer's expectations

3. Values and Ethics in Customer Service

Keys to credibility
Importance of values
Ethics in customer service
Personal purpose statement
What do customers want now?

Conclusion

Taking action for customers

Taught by

Elaine Harris and Madecraft

Reviews

4.7 rating at LinkedIn Learning based on 1536 ratings

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