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LinkedIn Learning

Problem-Solving Techniques

via LinkedIn Learning

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Overview

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Learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution.

Syllabus

Introduction
  • Make better decisions using problem-solving
1. Identify the Real Problem
  • Determine what's causing the problem
  • Ask the five whys
  • Try the Kepner-Tregoe process
  • Conduct a Pareto analysis
  • Look at the whole system
2. Generate Possible Solutions
  • Brainstorm
  • Draw mindmaps
  • Create decision trees
  • Boost your creativity
3. Selecting the Best Solution
  • Use intuition and logic to find a solution
  • Examine the options
  • Use a rating chart
  • Find the best solution
  • Utilize a risk analysis
  • Navigate team decisions
  • Make decisions using sensitivity
  • Account for the sunk cost paradox
  • Frame the decision: Subconscious and deliberate
  • Consider four simple rules for decision-making
  • Consider implementation
Conclusion
  • Summary

Taught by

Chris Croft

Reviews

4.7 rating at LinkedIn Learning based on 19669 ratings

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