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LinkedIn Learning

Outsourcing Management

via LinkedIn Learning

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Overview

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Are you going to manage an outsourcing relationship? Learn proper outsourcing management practices, from within the outsourcer or outsourcing client's organization.

Syllabus

Introduction
  • Outsourcing management practices
  • Things to know
1. Governance in an Outsourced Environment
  • Setting up a management office
  • Outsourcing governance requirements
  • Exploring the division of responsibilities
  • Understanding contract reviews
2. Outsourcing Procedures
  • The outsourcing procedures manual
  • Customer satisfaction surveys
3. Delivery Outcomes
  • Performing to availability or business outcomes
  • Headcount or deliverable commitments
  • Problem and change management
  • Management of response and delivery times
Conclusion
  • Next steps

Taught by

Bob McGannon

Reviews

4.6 rating at LinkedIn Learning based on 222 ratings

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