Operations Management Foundations

Introduction

• Operations basics for business professionals

1. Introduction to Operations

• What is operations management?
• Operations provides customers value
• Operations provides companies productivity
• Operations in your company

2. Managing Inventory

• Inventory fundamentals: What and why?
• Inventory decisions
• Inventory levels impact on consumption rates
• The four costs of inventory
• Holding costs and ordering costs
• Economic order quantity
• Inventory cost calculations

3. Making Products and Services

• Operations: Production strategies
• Operations: Facilities layout
• Bottlenecks: Theory of constraints
• Assembly line fundamentals
• Lean fundamentals

4.Managing Waiting Lines

• Goals of waiting lines
• Waiting lines: Understanding customers
• Waiting lines: Service facility considerations
• Building queuing models
• Queuing model calculations: Single server system
• Queuing model calculations: Multiple server system

5. Quality Control Basics

• Define quality
• Dimensions of quality
• Improving quality: Benchmarking
• Defining and managing reliability
• Quality certifications
• Six Sigma
• Four costs of quality

6. Operations at the Office

• Scheduling fundamentals
• Business processes: Operations building blocks
• Business process improvement
• Project management fundamentals
• Project management: Critical paths

Conclusion

• Continue learning operations management