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Operational Excellence Foundations

via LinkedIn Learning

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Overview

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Use the principles of operational excellence to deliver more value; improve processes, products, and services; and increase and sustain your competitive advantage.

Syllabus

Introduction
  • Welcome to Operational Excellence
1. What Is Operational Excellence?
  • What is operational excellence?
2. Key Concepts and Tools
  • Process stakeholders and SIPOC
  • Voice of the customer, CTQs, and metrics
  • Kano model and Its Implications
  • Variation
  • Quality at the source
  • Error-proofing or poka-yoke
  • Lean principles
  • Process mapping
  • FMEA: Failure modes and effects analysis
  • Process control and the control plan
3. Implementing Operational Excellence
  • Key roles in operational excellence
  • Alignment for operational excellence
  • Choose the right methodology
  • Process or value stream management
  • Lean event, Kaizen, or workout
  • Six Sigma DMAIC
  • DMADV: Design for Six Sigma
  • Implementation challenges
  • Audits to sustain operational excellence
Conclusion
  • Next steps

Taught by

Richard Chua

Reviews

4.8 rating at LinkedIn Learning based on 13732 ratings

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