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Mistakes to Avoid When Resolving Conflict

via LinkedIn Learning

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Details

Provider

LinkedIn Learning
Pricing

Free Trial Available
Languages

English
Certificate

Certificate Available
Effort

40 minutes
Sessions

Self-Paced
Level

Beginner

Found in

Train in Data

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Corporate Finance Institute

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Overview

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Learn how to avoid common mistakes when working to resolve conflict at work and in your personal life.

Syllabus

Introduction

Resolve conflict with confidence

1. Listening Is a Lot Harder Than You Think

Making assumptions
Interrupting others
Judging people and ideas
Tone policing

2. Responding Is Easier Said Than Done

Getting diverted
Name-calling
Jumping to solutions
Aggressive statements
Giving in too much

3. You Say You Want a Resolution

Shutting down ideas
Leaving out culture
"We've always done it this way"
Settling too soon

Conclusion

Your path forward

Taught by

Lynne Hurdle and Madecraft

Reviews

4.7 rating at LinkedIn Learning based on 1107 ratings

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