Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Innovative Customer Service Techniques

via LinkedIn Learning

Go to class Write review

Coursera

Gain a Splash of New Skills - Coursera+ Annual Nearly 45% Off

Corporate Finance Institute

35% Off Finance Skills That Get You Hired - Code CFI35

Overview

Coursera Flash Sale

40% Off Coursera Plus for 3 Months!

Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.

Syllabus

Getting Innovative with Your Customer Service

Help your team unlock their potential
What you'll learn from watching this course
Understanding why customer service is hard

1. Influencing Customer Perceptions

Identifying the most important need
Winning the moments of truth
Making wait time more bearable
Getting customers to know your name

2. Enhancing Your Service Senses

Improving your powers of observation
Overcoming the illusion of speed
Understanding the consequences of multitasking
Avoiding directed attention fatigue

3. Building Teamwork

Identifying the secrets of employee motivation
Increasing teamwork between departments
Creating positive social pressure

Conclusion

Resources to improve your customer service

Taught by

Jeff Toister

Reviews

4.7 rating at LinkedIn Learning based on 1815 ratings

Start your review of Innovative Customer Service Techniques