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LinkedIn Learning

Innovative Customer Service Techniques

via LinkedIn Learning

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Overview

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Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.

Syllabus

Getting Innovative with Your Customer Service
  • Help your team unlock their potential
  • What you'll learn from watching this course
  • Understanding why customer service is hard
1. Influencing Customer Perceptions
  • Identifying the most important need
  • Winning the moments of truth
  • Making wait time more bearable
  • Getting customers to know your name
2. Enhancing Your Service Senses
  • Improving your powers of observation
  • Overcoming the illusion of speed
  • Understanding the consequences of multitasking
  • Avoiding directed attention fatigue
3. Building Teamwork
  • Identifying the secrets of employee motivation
  • Increasing teamwork between departments
  • Creating positive social pressure
Conclusion
  • Resources to improve your customer service

Taught by

Jeff Toister

Reviews

4.7 rating at LinkedIn Learning based on 2634 ratings

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