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LinkedIn Learning

Generative AI for Sales and Services Professionals

via LinkedIn Learning

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Overview

Syllabus

Introduction
  • AI in sales and services
1. The Foundations of AI in Sales and Services
  • The evolution of sales and services technology
  • Foundations and potential of generative AI
  • The generative AI ecosystem
  • Limitations and restrictions of generative AI
  • Humanity's competitive edge over AI
2. How Sales and Services Professionals Can Use Generative AI
  • Today's real-world sales applications of generative AI
  • Tomorrow's real-world sales applications of generative AI
  • Case study: AI-driven sales success
3. Overcoming the Challenges and Pitfalls of Generative AI
  • Navigating the challenges for sales and services
  • Ethical considerations of AI for sales and services
4. Generative AI Tools and Techniques for Sales and Services Professionals
  • Generative AI tools for sales: ChatGPT and beyond
5. The Future of Generative AI and How to Stay Ahead
  • Lessons learned and best practices
  • How to stay ahead of generative AI trends

Taught by

Sam Mallikarjunan

Reviews

4.6 rating at LinkedIn Learning based on 2205 ratings

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