Coursera Flash Sale
40% Off Coursera Plus for 3 Months!
Grab it
Get tips for using empathy to connect with employees and to improve communication, collaboration, productivity, and performance.
Overview
Syllabus
Empathy Tips
- How empathy works
- How empathy makes you stronger
- Benefits from empathy at work
- Recognize coworkers’ perspectives
- Identify coworkers’ emotions
- Connect with coworkers' emotions
- React to coworkers' experiences
- Avoid costly miscommunications
- Communicate clearly using empathy
- Adopt empathetic and open mindsets
- Build trust through empathy
- Help colleagues better understand you
- Empathize through transparency
- Ask empathetic questions
- Create common empathic context
- Empathizing across generations
- Increase team responsiveness
- Manage remote teams with empathy
- Lead with empathy
- Boost engagement with empathy
- Improve meetings using empathy
- How not to get depleted using empathy
- Use empathy to cope with change
- Reward employees with empathy
- Being explicit is empathetic
- Craft roles with empathy
Taught by
Sophie Wade
