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LinkedIn Learning

Empathy in UX Design

via LinkedIn Learning

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Overview

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Learn about the importance of empathy toward customers, explore ways to build empathy skills, and learn about becoming an advocate to create a culture of empathy.

Syllabus

Introduction
  • Empathy and user experience
1. Empathy and UX
  • What is empathy?
  • How empathy relates to UX
2. Building Personal Empathy
  • Where is your starting point?
  • Empathy in life
  • Empathy for customers/users
  • Empathy through research and interaction
  • Empathy for colleagues
  • Dealing with the pain of empathy
  • Going deeper: UX for good
3. Empathy in UX Research
  • Choosing methods to tell a story
  • Involve stakeholders in research
  • In-person vs. remote research
  • Example: Experiencing empathy in research sessions
  • Managing emotional research
  • Empathy through flexibility
  • Going deeper: Empathy for career success
4. Designing and Delivering Empathy
  • Storytelling with research findings
  • Designing with empathy
  • Example: Personas
  • Example: Customer journey maps
Conclusion
  • Use your empathy for good

Taught by

Cory Lebson

Reviews

4.7 rating at LinkedIn Learning based on 253 ratings

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