Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Empathy in UX Design

via LinkedIn Learning

Write review
Coursera Ad

AI, Data Science & Cloud Certificates from Google, IBM & Meta

Learn More → DataCamp Ad

PowerBI Data Analyst - Create visualizations and dashboards from scratch

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One Coursera Plus subscription covers most Professional Certificates on Coursera.
Unlock All Certificates
Learn how to build your empathy skills and create a culture of empathy that enhances user experience and promotes product success.

Syllabus

Introduction
  • Empathy and user experience
1. Empathy and UX
  • What is empathy?
  • How empathy relates to UX
2. Building Personal Empathy
  • Where is your starting point?
  • Empathy in life
  • Empathy for customers and users
  • Empathy through research and interaction
  • Empathy for workplace kindness
  • Dealing with the pain of empathy
  • Empathy for neurodiversity: My experience with ADHD
3. Empathy in UX Research
  • Choosing methods to tell a story
  • Involve stakeholders in research
  • In-person vs. remote research
  • Example: Empathy in research sessions
  • Managing emotional research
  • Empathy through flexibility
  • Can AI understand emotion?
4. Designing and Delivering Empathy
  • Storytelling with research findings
  • Designing with empathy
  • Example: Personas
  • Example: Customer journey maps
Conclusion
  • Use your empathy for good

Taught by

Cory Lebson

Reviews

4.6 rating at LinkedIn Learning based on 38 ratings

Start your review of Empathy in UX Design

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.