Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Developing a Service Mindset

via LinkedIn Learning

Go to class Write review
Boot.dev Ad

The Most Addictive Python and SQL Courses

Learn More → OpenLearning Ad

Future-Proof Your Career: AI Manager Masterclass

Learn More →

Overview

Coursera Flash Sale
40% Off Coursera Plus for 3 Months!
Grab it
Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.

Syllabus

Introduction
  • Bringing customers to the forefront
  • Start with framing
1. Knowing Who You Stand For
  • Who is the real customer?
  • Where do you fit in your customer's world?
  • Create a competitive advantage
2. A Service Mindset
  • Cultivate an emotional connection to your customers
  • Keep customers top of mind
  • Develop persistence and resilience
3. Daily Language and Behavior
  • View behavior through a different lens
  • Talk about wins
  • Talk about goals
  • Talk about mistakes
4. Sustainability
  • How to be customer driven when your organization is not
  • How to navigate a changing customer base
  • Coping with lost customers
Conclusion
  • Rising to the service mindset challenge

Taught by

Lisa Earle McLeod and Elizabeth (McLeod) Lotardo

Reviews

4.7 rating at LinkedIn Learning based on 2834 ratings

Start your review of Developing a Service Mindset

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.