Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Customer Service Mastery: Delight Every Customer

via LinkedIn Learning

Write review
University of the People Ad

Earn Your Business Degree, Tuition-Free, 100% Online!

Learn More → Boot.dev Ad

Learn Backend Development Part-Time, Online

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One Coursera Plus subscription covers most Professional Certificates on Coursera.
Unlock All Certificates
Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele.

Syllabus

Introduction
  • Welcome
1. What Is Customer Service?
  • Introduction
  • Vital
  • Basic vs. delight
  • Basics
2. Ways to Generate Ideas, Part 1
  • Introduction: 20
  • What is easy?
  • Unexpected
  • Creative swiping
  • Worst case
  • Watch and learn
  • The queen
  • In their shoes
3. Ways to Generate Ideas, Part 2
  • Breaking rules
  • Be alert
  • Personal relationship
  • Easy repeat others
  • Ask
  • Technology
  • Over and above
  • Nailing basics
  • Pause
4. Ways to Generate Ideas, Part 3
  • MMFI
  • Contact points
  • Communication
  • Be better
  • Marketing
  • Indifference
  • Flexibility
  • Fun
5. Ways to Generate Ideas, Part 4
  • Speed
  • Personalize
  • Remember
  • Promise
  • Communicate
  • Personalities
  • Great staff
Conclusion
  • Wrap up

Taught by

Chris Croft

Reviews

4.7 rating at LinkedIn Learning based on 2174 ratings

Start your review of Customer Service Mastery: Delight Every Customer

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.