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LinkedIn Learning

Customer Service Mastery: Delight Every Customer

via LinkedIn Learning

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Overview

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Want to consistently wow your customers? In this course, get tips for generating ideas for unique experiences that delight your clientele.

Syllabus

Introduction
  • Welcome
1. What Is Customer Service?
  • Introduction
  • Vital
  • Basic vs. delight
  • Basics
2. Ways to Generate Ideas, Part 1
  • Introduction: 20
  • What is easy?
  • Unexpected
  • Creative swiping
  • Worst case
  • Watch and learn
  • The queen
  • In their shoes
3. Ways to Generate Ideas, Part 2
  • Breaking rules
  • Be alert
  • Personal relationship
  • Easy repeat others
  • Ask
  • Technology
  • Over and above
  • Nailing basics
  • Pause
4. Ways to Generate Ideas, Part 3
  • MMFI
  • Contact points
  • Communication
  • Be better
  • Marketing
  • Indifference
  • Flexibility
  • Fun
5. Ways to Generate Ideas, Part 4
  • Speed
  • Personalize
  • Remember
  • Promise
  • Communicate
  • Personalities
  • Great staff
Conclusion
  • Wrap up

Taught by

Chris Croft

Reviews

4.6 rating at LinkedIn Learning based on 1439 ratings

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