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LinkedIn Learning

Customer Service at Your First Retail Job

via LinkedIn Learning

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Overview

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Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.

Syllabus

Introduction
  • Congrats on your first retail job
1. Benefits of Delivering Top-Notch Retail Customer Service
  • Employee benefits of top-notch customer service
  • The three things customers want from you
2. How to Make a Great First Impression with Customers
  • Six steps to a world-class greeting
  • Learning break
3. How to Turn Around Upset Customers
  • The power of positive communication
  • How to deal with an irate customer
4. How to Keep Waiting Retail Customers Happy
  • How to keep customers waiting in person happy
  • How to keep customers waiting on the phone happy
5. Five Easy Steps to Deliver Excellent Customer Service Every Time
  • How to deliver excellent customer service
6. Everyday Rituals That Create a Positive Attitude at Work
  • How to create and keep a positive attitude
Conclusion
  • Next steps

Taught by

David Brownlee

Reviews

4.7 rating at LinkedIn Learning based on 221 ratings

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