Communication Skills for Modern Management

Introduction

• The impact of communication on employee experience

1. New Communication Skills for the Modern Workplace

• The evolution of communication
• A communication framework for the modern workplace
• Communication plus listening equals impact

2. Critical Success Factors for Effective Communication

• The three biggest barriers to effective communication
• The top quality of a great communicator

3. Communicate in the Flow of Work

• Be clear about expectations
• Ask questions to motivate and inspire
• Listen so others feel heard, valued, and understood
• The power of the pause

4. Communicate to Engage and Motivate

• Communicate responsibly
• Say this not that
• How to say “no” and set boundaries with grace
• Conversation closers

5. Communicate with Agility

• Communicating across the globe
• Communicating during one-on-one meetings

Conclusion

• Be a super communicator