Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Communicating with Diplomacy and Discernment

via LinkedIn Learning

Write review
Coursera Ad

Learn AI, Data Science & Business — Earn Certificates That Get You Hired

Learn More → Corporate Finance Institute Ad

Finance Certifications Goldman Sachs and Amazon Teams Trust

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One Coursera Plus subscription covers most Professional Certificates on Coursera.
Unlock All Certificates
Learn to navigate complex workplace conversations with tact, empathy, and sound judgment, using proven frameworks and AI tools to build trust and credibility.

Syllabus

Introduction
  • The high cost of reactive communication
1. The High Stakes of Diplomatic Communication
  • Defining diplomacy and discernment
  • Identifying barriers to diplomacy and discernment
  • Allocating your energy: When diplomacy matters
2. The Diplomacy and Discernment Framework
  • Foundational mindsets: Critical thinking and empathy
  • Decoding the message before you respond
  • Encoding your message with tact
  • Balancing passion with emotional regulation
3. Real-World Scenarios
  • Scenario: Navigating friction over email
  • Scenario: Managing tone in group chats
  • Scenario: De-escalating conflict on the phone
  • Scenario: Delivering difficult feedback in person
  • Rehearsing difficult conversations with AI
Conclusion
  • Putting your discernment and diplomacy into action

Taught by

Tatiana Kolovou

Reviews

4.8 rating at LinkedIn Learning based on 219 ratings

Start your review of Communicating with Diplomacy and Discernment

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.