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LinkedIn Learning

Communicating through Disagreement

via LinkedIn Learning

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Overview

Syllabus

Introduction
  • Having difficult conversations
1. Finding a Path through Disagreement
  • Preparing yourself to engage in the conversation
  • Starting the conversation
  • Using active listening skills
  • Strategic listening for gaining understanding
  • Using questions to get clarity and more information
  • Setting the stage for agreement
  • Managing emotions effectively
  • Productive venting
  • The power of silence
  • What do they need?
  • Learning from hostage negotiators
  • Excelling with hostage negotiation tips
Conclusion
  • Using conflict resolution techniques
  • Sharpening your conflict resolution techniques
  • Recommendations for self-teaching

Taught by

Lynne Hurdle and Madecraft

Reviews

4.7 rating at LinkedIn Learning based on 2631 ratings

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