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LinkedIn Learning

Communicating about Culturally Sensitive Issues

via LinkedIn Learning

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Overview

Syllabus

Introduction
  • Communicating despite our differences
What Makes Talking About Culturally Sensitive Issues Challenging
  • Recognizing feelings around culturally sensitive communication
  • Working with our biases and beliefs
Discussing Culturally Sensitive Topics
  • Preparing for successful communication
  • Starting the conversation with connection
  • Practicing true empathy
  • Redefining respect
  • Conflict as opportunity: Debate vs. dialogue
Communicating in a Culturally Sensitive Way
  • Managing microaggressions
  • Untangling intent from impact
  • Combating gaslighting
  • Word choice is everything: Principles vs. rules
Responding to Missteps and Miscommunications
  • How to apologize
  • Authentic allyship
Conclusion
  • Renegotiate the rules of engagement: Creating an inclusive environment

Taught by

Daisy Lovelace

Reviews

4.8 rating at LinkedIn Learning based on 1341 ratings

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