Becoming a Manager Your Team Loves

Introduction

• Effectively transition into leadership

1. First Things to Know

• Supervision is a relationship
• The relationship is vital
• Coach them up and out
• Am I a manager or a leader?

2. Key Challenges for New Supervisors

• From contributor to manager
• You are a boundary spanner
• Do I really belong here?
• Hardball vs. softball

3. Sources of Power and Leadership

• The power of the role
• Personal power
• Allow for more leaders
• Influence techniques that work

4. Setting Yourself Up for Success

• Watch before jumping in
• Do your research before making changes
• Take a solution-oriented perspective
• Identify and remove roadblocks
• Using emotional intelligence
• Using motivation

5. Key Interactive Skills for Supervisors

• Benefits and barriers to listening
• Listening behaviors
• Timeliness and frequency of feedback
• Giving feedback with specificity and utility
• Performance-based feedback
• Feedback best practices
• Being a delegation master

Conclusion

• Taking action to becoming a great manager