Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Aligning Customer Experience with Company Culture

via LinkedIn Learning

Write review
Udacity Ad

AI Product Manager: Plan, Prioritize, and Pitch AI Products

Learn More → Scrimba Ad

Get 20% off all career paths from fullstack to AI

Learn More →

Overview

Syllabus

Introduction
  • Align customer experience with company culture
1. Assess Your Customer Experience and Culture Alignment
  • Assess your customer experience and culture alignment
  • Adjust and shift your alignment for better results
2. Create Alignment Targets for Your CX and Culture
  • Define your company mission, vision, and values
  • Design your employee journey
  • Map your desired customer journey
3. Design and Implement Skills Training
  • Training programs: How to improve your company culture
  • Training programs: How to improve your customer experience
  • Aligning company culture and customer experience training
4. Analyze Alignment Results: Customer Experience and Company Culture
  • Tracking your customer experience and culture alignment
  • Bridging the gap between your customers and employees
Conclusion
  • Continuing to align your customer experience with culture

Taught by

David Brownlee

Reviews

4.7 rating at LinkedIn Learning based on 446 ratings

Start your review of Aligning Customer Experience with Company Culture

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.