A3 Problem Solving for Continuous Improvement

Introduction

• Effectively addressing problem-solving
• What is A3 problem-solving?

1. Defining the Problem and the Stakeholders

• Define participant roles
• Define the problem clearly

2. Quantifying Problems and Solutions

• Metrics: Current state
• Metrics: Desired state

3. Finding Causes and Potential Solutions

• Identify contributing causes
• Find the deeper root causes
• Brainstorm potential countermeasures

4. The Action Plan to Solve the Problem

• Agree on the action plan
• Periodic follow-up
• Plan, do, check, act (PDCA)

5. Did You Solve the Problem?

• Compare results against plans
• Share lessons learned
• Using A3 to establish a standard

Conclusion

• Next steps