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This course covers basic to advanced level of the Cisco Contact Center Express. Here in this course, you will learn UCCX basics, Integrating CUCM and UCCX, One-Button Login with Finesse Setup. Students who are preparing for the CCIE Collaboration v3 Lab exam or professionals who are working in the Voice or Telephony environment will benefit from this course, as will anyone who wants to deepen their understanding of the UCCX.
