Information Technology (IT) Support PC

IBM via edX Professional Certificate

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Details

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Provider

edX Professional Certificate
Pricing

$393.00
Languages

English
Certificate

Certificate Available
Duration & workload

34 weeks, 4-6 hours a week
Level

Beginner

Found in

Overview

Kickstart a high-demand career in Information Technology (IT) with the job-ready skills employers want for IT support entry-level roles. This program helps you build a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing, enabling you to get job-ready in as little as three months. No prior experience or degree is required. It also trains you for the CompTIA Tech+ certification exam with tips, quizzes, and a practice exam.

Nearly every business and individual depends on technology, and IT support professionals play a critical role in helping organizations operate smoothly. Their job involves installing computers, setting up networks and Wi-Fi, troubleshooting issues, and delivering excellent customer service.

Throughout this program, you'll gain hands-on experience using essential IT support tools and skills such as hardware and software configuration, ticketing systems, SLAs, technical support, and troubleshooting. Plus, you'll apply your networking, cybersecurity, and cloud computing knowledge to analyze real-world help- desk requests and resolve issues.

Upon successful completion, you'll graduate with a portfolio of projects that showcase your job- ready skills and have a Professional Certificate from IBM that verifies your proficiency. You'll also be prepared to take the CompTIA Tech+ certification exam with confidence. If you're keen to launch a career as an IT support professional in the fast-growing world of tech, enroll today!

Syllabus

Courses under this program:
Course 1: Technical Support Basics for Everyone

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

Course 2: Hardware and Operating Systems

Build the job-ready skills to install and set up an operating system, plus gain essential understanding of hardware components, including the motherboard, CPU, hard drives, and more.

Course 3: Software, Programming, and Database Basics

Build key IT support skills in software, programming , web browsers, artificial intelligence, cloud computing, and databases employers need.

Course 4: Networking and Storage Essentials

Build the job-ready skills employers need to diagnose, repair and maintain computer networks and storage.

Course 5: Beginners Guide to Cybersecurity

Build an essential understanding of cybersecurity and how to address common security threats and reduce risks.

Course 6: Introduction to Cloud Computing

Jumpstart your cloud expertise and explore offerings of AWS, Google, and IBM; delve into IaaS, PaaS, SaaS models, and cloud security. Experience IBM Cloud app deployment. Perfect for executives, students, and budding professionals.

Course 7: IT Support Case Studies

This Capstone course provides a series of case studies for demonstrating skills to perform in a Technical Support role. It also includes a practice exam to help you prepare for the CompTIA IT Fundamentals (Tech+) Certification Exam.

Courses

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5 weeks, 9-12 hours a week, 9-12 hours a week
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According to Indeed.com in August 2022, the average annual salary for Technical Support is $51,758, though it can go considerably higher. The need for technology is constantly growing, as is the job market for tech support professionals.

In this course you’ll get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software.

To help you with moving into the field, the course covers tech support career opportunities and career pathways from experienced, expert Information Technology professionals.

By the end of this course, you will be able to:

- Describe and develop a customer service and support mindset.

- Explore the features and benefits of ticketing systems.

- Identify support tools and systems used in technical support.

- Define the levels of IT support and the escalation matrix.

- Explore various tech support roles and responsibilities, including service-level agreement responsibilities.

- Recognize the career paths and progression in Technical Support.

This course provides several real-world inspired activities to demonstrate your skills in the areas of support tools, resolving IT issues, escalations and ticketing.

These skills will help you engage prospective employers and ask insightful questions that demonstrate your knowledge of the day-to-day role-related responsibilities.
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5 weeks, 3-6 hours a week, 3-6 hours a week
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Looking to build core skills in software, programming, and databases to launch a career in IT support? This beginner-friendly course helps you to gain a job-ready understanding of these essential competencies that employers look for. During the course, you’ll explore a wide range of topics, from the operating system on your mobile phone to the cloud computing technology behind enterprise applications. You’ll gain a solid understanding of databases that power software and information systems, as well as web browsers, programming languages, software development processes, and key programming concepts. Plus, you’ll dive into essential database knowledge, including interfaces, backups, and practical use cases. You’ll also explore emerging technologies such as artificial intelligence (AI), generative AI, chatbots, and modern analytics applications, and build an understanding of how these innovations are reshaping business operations. Plus, you’ll learn about data monetization strategies and discover how organizations are transforming data into a strategic asset for growth and innovation. As you work through the course, you’ll complete hands-on labs and interactive activities, which will sharpen your analytical thinking and build practical skills. If you’re looking to build IT support skills employers need, enroll now and enhance your resume in just a few weeks.
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5 weeks, 2-3 hours a week, 2-3 hours a week
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Looking to kickstart your IT career with essential networking and storage skills that employers value? This beginner-level course offers a practical introduction to core IT concepts, equipping you to diagnose and support the networking and storage in modern systems with confidence.

You’ll begin with networking fundamentals, exploring cables, topologies, network types, and communication models. You’ll learn how data travels across wired and wireless networks through established protocols and standards. You’ll dive into Wi-Fi setup and configuration, from SSIDs and access points to the evolution of wireless security from WEP to WPA3. Plus, you’ll discover key features of Wi-Fi 6 (802.11ax), including frequency bands and channel planning, along with practical insights into near-field communication (NFC) and its everyday applications.

As you learn, hands-on labs will guide you through device configuration and the use of command-line tools to troubleshoot connectivity issues in Windows environments. You'll also explore memory basics, compare local and cloud storage, and examine file, block, and object storage. Plus, you’ll learn how to choose appropriate storage solutions for different networking scenarios, and get an overview of NVMe performance, PCIe generations, and thermal management techniques.

If you’re looking to build real-world networking and storage skills that boost your resume for IT support success, enroll today.
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6 weeks, 6-8 hours a week, 6-8 hours a week
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In this Capstone, you will demonstrate your ability to perform in an Information Technology (IT) Support role by applying your new knowledge to real-world situations. You will practice analyzing user help requests and troubleshooting various issues that a Tech Support role would encounter.

You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing – all areas with which a tech support role interacts regularly. You'll also showcase your knowledge and understanding of escalation, levels of support, ticketing systems, and other support tools and systems, as well as communication and customer service skills for delivering technical support.

This course also includes a final exam that contains questions on the topics and style found in the CompTIA IT Fundamentals (Tech+) Certification Exam. It serves as this program’s final exam, helps you practice for the Certification, and measures your preparedness. By the end of the Capstone course, you’ll be equipped with the technical support skills that are found in everyday professional settings.

Before taking this course, it is highly recommended that you first complete all the previous courses in the IBM IT Support Professional Certificate.