Tools for Management Analysis Course

Module 1: Decision-Making Support

• Apply ordinal ranking and weighted sum methods to prioritize decision alternatives.
• Use decision trees to evaluate choices based on probabilities, costs, and expected values.
• Conduct force field analysis to assess supporting and opposing factors for a decision.
• Integrate quantitative tools for structured, evidence-based decision-making.

Module 2: Organizational Problem Analysis

• Differentiate between symptoms and root causes in problem situations.
• Use problem description frameworks to structure the analysis.
• Apply cause-and-effect (fishbone) diagrams to identify potential root causes.
• Conduct root cause analysis using the 5 Whys technique to uncover underlying issues.

Module 3: Program and Process Modeling

• Create program logic models to connect inputs, processes, outputs, and outcomes.
• Develop top-down process maps for linear, low-variation workflows.
• Design process flowcharts to represent sequences, decision points, and alternative paths.
• Use modeling tools to better understand, measure, and improve operations.

Module 4: Measuring Organizational Performance

• Identify and define performance measures linked to key success factors.
• Write operational definitions for consistent, reliable measurement.
• Develop composite indexes, such as weighted scores and objectives matrices, to track performance.
• Use performance data to inform planning, monitor progress, and document success.