Refresh your EEO counselling knowledge and skills in order to maintain your certification. You'll review legal updates, counseling techniques, and documentation procedures for handling informal EEO complaints effectively and in compliance with EEO guidelines.
Overview
Syllabus
Module 1: The Counselor’s Role and Refresher Overview
- Revisit the EEO Counselor’s responsibilities and limitations
- Review the informal complaint process and recent regulatory changes
- Discuss confidentiality, neutrality, and ethics in counseling
Module 2: EEO Legal Update
- Examine recent case law and EEOC decisions impacting counseling
- Revisit Title VII, ADEA, ADA, Equal Pay Act, and other key statutes
- Understand emerging legal issues such as retaliation and intersectional claims
Module 3: Counseling Techniques Refresher
- Reinforce skills in active listening, empathy, and neutral questioning
- Explore strategies for managing challenging counseling sessions
- Practice framing issues clearly and factually
Module 4: ADR and Resolution Options
- Review procedures and best practices for referring complaints to ADR
- Discuss the counselor’s role in facilitating early resolution
- Identify resolution opportunities in complex or sensitive cases
Module 5: Reporting Refresher
- Ensure understanding of the Counselor’s Report format and requirements
- Review common documentation errors and how to avoid them
- Practice writing clear, concise, and timely reports using sample scenarios
Taught by
Dan Kowalski, Judy Mintze, Natalya H. Bah, Richard Rodieck, Victoria Cox, Adrianna Harden, Sarah Gurwitz, Sineta Scott Robertson, DeShanta Hinton, and Caren Eirkson
