EEO in the Federal Government Course

Module 1: The Counselor’s Role and Refresher Overview

• Revisit the EEO Counselor’s responsibilities and limitations
• Review the informal complaint process and recent regulatory changes
• Discuss confidentiality, neutrality, and ethics in counseling

Module 2: EEO Legal Update

• Examine recent case law and EEOC decisions impacting counseling
• Revisit Title VII, ADEA, ADA, Equal Pay Act, and other key statutes
• Understand emerging legal issues such as retaliation and intersectional claims

Module 3: Counseling Techniques Refresher

• Reinforce skills in active listening, empathy, and neutral questioning
• Explore strategies for managing challenging counseling sessions
• Practice framing issues clearly and factually

Module 4: ADR and Resolution Options

• Review procedures and best practices for referring complaints to ADR
• Discuss the counselor’s role in facilitating early resolution
• Identify resolution opportunities in complex or sensitive cases

Module 5: Reporting Refresher

• Ensure understanding of the Counselor’s Report format and requirements
• Review common documentation errors and how to avoid them
• Practice writing clear, concise, and timely reports using sample scenarios