Overview
Acquire skills and tools to enhance personal and professional effectiveness through accountability, communication, goal-setting, and self-awareness. Learn how to develop a proactive mindset and align your behaviors with your values and goals.
Syllabus
Module 1: Gaining Effectiveness through Analyzing Behaviors, Accountability, Professionalism, Communication Skills, and Mindset
- Understand the role of professionalism, communication, and mindset in effectiveness
- Evaluate personal behaviors and how they impact workplace interactions
- Define and practice self-accountability and effective communication
- Develop a proactive mindset aligned with personal values
Module 2: Apply Accountability Practices in Personal and Professional Situations
- Recognize accountable behaviors across various settings
- Apply effective communication and responsibility strategies
- Create a culture of accountability in teams and organizations
- Use lead and lag measures to focus on outcomes
Module 3: Identifying Strengths, Existing Skills, and Areas that Need Developing
- Use the DiSC profile to assess personality and communication styles
- Reflect on current strengths and professional competencies
- Identify personal development areas using OPM competencies
Module 4: Using Effective Language
- Apply assertive communication styles using SBI (Situation, Behavior, Impact)
- Adapt communication to DiSC personality styles
- Resolve conflict using “I” statements and emotional intelligence techniques
Module 5: The Impact of Personal Effectiveness
- Recognize how personal style and communication affect workplace relationships
- Use head, heart, and hands strategies to influence others positively
- Leverage trust, visibility, and clear communication to enhance influence
Module 6: The Steps to Become More Personally Effective
- Set SMART goals for ongoing growth and improvement
- Identify professional development resources and learning opportunities
- Reflect on self-talk and shift to a growth-oriented mindset
Module 7: Strategies for Goal Setting and Planning
- Develop short- and long-term professional and personal goals
- Align values with desired career outcomes
- Create an action plan for continuous self-improvement
Taught by
Alan Zucker, Amy Sareeram, Cindy Morgan-Jaffe, Dr. Le'Angela Ingram, Michele Proctor, Natalya H. Bah, Heather Murphy Capps, Doris McMillon, Bascom Destrehan “Dit” Talley, and Marshall Scantlin