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System Administration and IT Infrastructure Services

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Overview

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Gain essential skills in systems administration to confidently manage reliable computer systems in multi-user environments. Explore critical infrastructure services that keep organizations running and delve into cloud management, configuring servers, and using industry tools to manage computers, user information, and productivity. This is the fourth course in the Google IT Support Certificate, a series designed to prepare you for an IT support role.

Syllabus

  • What is System Administration?
    • Course Introduction
    • What is Systems Administration?
    • Servers Revisited
    • Learn About KVM Switch
    • The Cloud
    • Organizational Policies
    • IT Infrastructure Services
    • User and Hardware Provisioning
    • Routine Maintenance
    • Vendors
    • Vendor Life-Cycle for Custom Services and Products
    • Vendor Life-Cycle for Support of Commercial Products
    • Troubleshooting and Managing Issues
    • In Case of Fire, Break Glass
    • Practice Quiz: Systems Administration Tasks
    • Dion: My Michelle Obama story
    • With Great Power Comes Great Responsibility
    • Change Management
    • Recording Your Actions
    • Never Test in Production
    • Assessing Risk
    • Fixing Things the Right Way
    • Glossary terms from course 4, module 1
    • Graded Quiz: Module 1 challenge: What is System Administration?
  • Network and Infrastructure Services
    • What are IT Infrastructure Services?
    • The Role of IT Infrastructure Services in SysAdmin
    • Types of IT Infrastructure Services
    • Supplemental Reading for IT Infrastructure Services
    • Practice Quiz: Intro to IT Infrastructure Services
    • Heather: My first job in tech
    • Server Operating Systems
    • Supplemental Reading for Server Operating Systems
    • Virtualization
    • Remote Access Revisited
    • Remote Connections
    • Learn About Remote Access and SSH
    • Practice Quiz: Physical Infrastructure Services
    • FTP, SFTP, and TFTP
    • Learn About FTP Clients
    • NTP
    • Network Support Services Revisited
    • DNS
    • DNS for Web Servers
    • DNS for Internal Networks
    • Learn About DNS Servers
    • DHCP
    • Learn About DNS and DHCP
    • Practice Quiz: Network Services
    • Unable to Resolve a Hostname or Domain Name
    • Graded Quiz: Test your knowledge: Reflect on a scenario
    • What do Services Look Like in Action
    • Managing Services in Linux
    • Managing Services in Windows
    • Configuring Services in Linux
    • Configuring Services in Windows
    • Qwiklabs guidelines and troubleshooting steps
    • C4 M2 L5 Qwiklab: Managing Services in Linux
    • Exemplar: Qwiklabs assessment: Managing services in Linux
    • C4 M2 L5 Qwiklab: Managing Services in Windows
    • Exemplar: Qwiklabs assessment: Managing services in Windows
    • Configuring DNS with Dnsmasq
    • Configuring DHCP with Dnsmasq
    • dnsmasq
    • Glossary terms from course 4, module 2
    • C4 M2 L6 Qwiklab: Get Familiar with DNS and DHCP
    • Exemplar: Qwiklab: Get familiar with DNS and DHCP
    • Graded Quiz: Module 2 challenge: Network Services
  • Software and Platform Services
    • Module Introduction
    • Communication Services
    • Supplemental Reading for Chat Communication Services
    • Email Protocols
    • Learn About Email Protocols
    • Spam Management/Mitigation
    • User Productivity Services: Agreements and Licenses
    • Web Server Security Protocols
    • Heather: Managing self-doubt
    • Practice Quiz: Software Services
    • What are file services?
    • Supplemental Reading for File Services
    • Network File Storage
    • Supplemental Reading for Network File Storage
    • Mobile Synchronization
    • Mobile Synchronization
    • Supplemental Readings for Mobile Synchronization
    • Configuring Print Services
    • Print Services
    • Supplemental Reading for Print Services
    • Web Servers Revisited
    • Learn About Web Servers (Revisited)
    • Load Balancers
    • What is a database server?
    • Supplemental Reading for Database Admin Jobs
    • Practice Quiz: File, Print, and Platform Services
    • C4 M2 L4 Qwiklab: Manage Websites With Apache2
    • Exemplar: Qwiklab: Manage websites with Apache2
    • Is the website down?
    • Supplemental Reading for Troubleshooting with Developer Tools
    • Practice Quiz: Troubleshooting Platform Services
    • Cloud Concepts
    • Typical Cloud Infrastructure Setups
    • Common Cloud Models
    • When and How to Choose Cloud
    • Managing Cloud Resources
    • Glossary terms from course 4, module 3
    • Graded Quiz: Module 3 challenge: Software and Platform Services
  • Directory Services
    • Module Introduction
    • What is a directory server?
    • Implementing Directory Services
    • Practice Quiz: Introduction to Directory Services
    • C4 M4 L3 Qwiklab: Utilizing Active Directory
    • Exemplar: Qwiklab: Utilizing Active Directory
    • What is centralized management?
    • Learn About Centralized Management
    • What is LDAP?
    • Learn About LDAP
    • What is LDAP Authentication?
    • Supplemental Reading for Kerberos
    • Practice Quiz: Centralized Management and LDAP
    • Heather: Overcoming obstacles
    • What is Active Directory?
    • Supplemental Reading for Active Directory
    • Managing Active Directory
    • Managing Active Directory Users and Groups
    • User Accounts and Groups
    • Supplemental Reading for Group Security Principles
    • Managing Active Directory User Passwords
    • Supplemental Reading for EFS Features
    • Joining an Active Directory Domain
    • Supplemental Reading for DFL & FFL
    • Group Policy: Group Policy Object (GPO)
    • Group Policy Creation and Editing
    • Group Policy Inheritance and Precedence
    • Group Policy Troubleshooting
    • Group Policy Troubleshooting: Common Issues
    • Supplemental Reading for Group Policy Troubleshooting
    • Supplement Reading for Group Policy Troubleshooting Examples
    • Mobile Device Management (MDM)
    • Supplemental Readings for Mobile Device Management (MDM)
    • Practice Quiz: Active Directory
    • What is OpenLDAP?
    • Supplemental Reading for OpenLDAP
    • Managing OpenLDAP
    • Supplemental Reading for Managing OpenLDAP
    • Glossary terms from course 4, module 4
    • Graded Quiz: Module 4 challenge: Directory Services
  • Data Recovery & Backups
    • Module Introduction
    • What is Data Recovery?
    • Supplemental Reading for GitLabs Data Recovery
    • Backing Up Your Data
    • Backup Solutions
    • Supplemental Reading for Backup Solutions
    • Job transition
    • Testing Backups
    • Types of Backup
    • Learn About RAID Levels
    • User Backups
    • Practice Quiz: Planning for Data Recovery
    • What's a Disaster Recovery Plan?
    • Designing a Disaster Recovery Plan
    • Practice Quiz: Disaster Recovery Plans
    • What's a post-mortem?
    • Writing a Post-Mortem
    • Practice Quiz: Post-Mortems
    • Interview Role Play: Sys Admin
    • Glossary terms from course 4, module 5
    • Graded Quiz: Module 5 challenge: Data Recovery & Backups
  • Final Project
    • Final Project Introduction
    • Graded Quiz: Module 6 challenge: System Administration Consultation
    • Alex: How passion turned into success
    • Course 4 Glossary
    • Congratulations!
    • Course 4 resources and citations

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