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University of Cape Town

Facilities Management

University of Cape Town via GetSmarter

Overview

Acquire the expertise to design an efficient helpdesk process and propose effective strategies for achieving optimal facilities management.

On completion of this course, you’ll walk away with: The knowledge and insight to communicate facilities management risks and opportunities to senior management. The ability to recommend strategies for balancing maintenance, operations, and upgrades to the working environment. The skills to design a comprehensive facilities management helpdesk process for an organisation. An overview of the legislation and regulation related to facilities management, and an understanding of the ways in which technology can be leveraged for added value. Unlimited access to edX’s Career Engagement Network, offering you exclusive resources and events to support your professional journey and drive your career forward.

Syllabus

  • Orientation module: Welcome to your Online Campus
  • Module 1: Facilities management in context
  • Module 2: Leadership and strategy
  • Module 3: Policies and processes: communication and implementation
  • Module 4: Maintenance, life cycles and budgeting
  • Module 5: Managing projects and stakeholders
  • Module 6: Tendering and contract management
  • Module 7: Compliance and occupational health and safety
  • Module 8: Technology, systems and processes for business continuity

Taught by

Jacques Rousseau

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