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Microsoft

Problem Solving & Decision Making with AI

Microsoft via edX

Overview

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Simply using a chatbot isn't enough. This course is designed for the professional ready to move beyond basic queries into strategic AI orchestration. This course equips you with the needed AI literacy skills to handle real-world business challenges using the Microsoft 365 ecosystem.

You will master the GCSE (Goal, Context, Source, Expectations) Framework to engineer high quality prompts. As you progress, you will learn to architect workflows that streamline multi-step tasks, allowing you to focus on high-level strategy.

Built on the pillars of Responsible AI, this course emphasizes ethical governance, data privacy, and the critical "human-in-the-loop" model. You will finish this course with a portfolio of AI solutions and a verified ability to drive productivity while maintaining rigorous human oversight.

Syllabus

  • Differentiate generative AI from traditional machine learning.
  • Identify and mitigate AI bias and hallucinations.
  • Generate insights and visualizations from complex business datasets.
  • Design autonomous agentic workflows to automate repetitive tasks.
  • Apply Responsible AI principles to ensure ethical automation.
  • Measure the ROI of AI using defined metrics.

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