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Microsoft

Integrating AI Into Workflows

Microsoft via edX

Overview

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In the rapidly evolving landscape of 2026, leaders must move beyond the "hype" of AI to drive real operational value. Integrating AI Into Workflows is a practical, strategy-first course designed specifically for non-technical leaders and business operations specialists. You will learn to identify friction points and information "bottlenecks" in your organization where Generative AI can have the most significant impact—shifting your leadership role from being a primary source of information to a facilitator of innovation and mentorship.

This course provides a foundational understanding of the technologies driving this shift, including Large Language Models (LLMs) and the distinction between collaborative AI Assistants (like Microsoft Copilot) and autonomous AI Agents. You will gain hands-on experience with Prompt Engineering , mastering a structured framework to ensure your team can co-create with AI effectively to produce high-quality instructional and business resources.

By evaluating real-world case studies, such as institutional rollouts and specialized "Learning Accelerators," you will learn how to assess AI readiness and technology needs. You will conclude the course by building a high-impact AI Action Plan , complete with success metrics, resource identification, and a phased rollout strategy. This ensures your organization's transition to AI-enhanced workflows is strategic, efficient, and aligned with long-term goals.

Syllabus

  • Prioritize high-impact business workflows for AI integration.
  • Distinguish between autonomous AI agents and assistants.
  • Analyze the impact of AI on leadership roles.
  • Master structured prompt engineering for better AI outputs.
  • Design functional workflow prototypes using Microsoft Copilot.
  • Develop a strategic, phased AI implementation plan.
  • Define quantifiable success metrics to track organizational value.
  • Address information bottlenecks through targeted AI solutions.

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