Microsoft Foundations of IT Systems, Networking, and Data Protection

Microsoft via Coursera Specialization

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Overview

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Build foundational IT support skills with Microsoft as you learn how computer systems, networks, security, cloud services, and data protection work in modern business environments. This beginner-level Professional Certificate is designed for learners who want to start a career in IT support, including recent graduates, career changers, and anyone interested in technology. Across three courses, you’ll explore computer hardware, operating systems, business software, secure networking, cloud computing, software and hardware configuration, and data backup strategies. You’ll learn how CPUs, memory, storage, and operating systems work together. You’ll also study networking concepts such as TCP/IP, OSI models, IP addressing, protocols, firewalls, authentication, and authorization. The program also introduces Microsoft-aligned concepts, including Microsoft 365 fundamentals and Azure basics. You’ll gain practical knowledge of secure software setup, hardware protection, data storage, compression, backup, and recovery. By the end, you’ll understand key IT concepts that support roles such as IT Support Specialist, Help Desk Technician, Technical Support Specialist, and Junior Systems Support Specialist. No prior IT experience is required.

Syllabus

Course 1: Introduction to Computers
Course 2: Introduction to Secure Networking
Course 3: Essential Aspects of Software, Hardware, and Data Backup

Courses

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This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support. In this course, you’ll cover the basics of computer networking, including the TCP/IP and OSI models. You'll learn how different network layers and devices work together. You'll also explore common network infrastructure and monitoring techniques as well as the physical and data link layers in more detail. By the end of the course, you'll have an overview of important components for an IT Support Specialist focused on maintaining the security of corporate networks. After completing this course, you’ll be able to: • Identify the main concepts of networking. • Explain common network infrastructure and monitoring techniques. • Describe network security components, approaches, and mitigation strategies. This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.
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This course introduces key concepts in IT security, system configuration, and data protection. It is designed for learners who want to build practical skills in securing systems and managing data in IT environments. You’ll begin by learning how to implement secure software configurations, including access control, privilege management, and best practices for software installation. You’ll then explore hardware security concepts such as BIOS, firewalls, encryption, and physical device protection. The course also focuses on data management, including storage types, compression techniques, and backup strategies. You’ll learn how to design data backup and recovery approaches that help ensure data availability and integrity. By the end of this course, you’ll understand how to secure systems and protect data across software and hardware environments. This course supports foundational knowledge aligned with Microsoft 365 Fundamentals concepts.
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This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support. In this course, you’ll explore computer systems and the security threats that computer users have to deal with. You'll learn about key components like the CPU, memory, storage, and peripherals. You’ll cover how these components interact with the operating system, including CPU processes, memory management, and the role of device drivers. Finally, you’ll explore essential concepts defining hardware and software relationships for a comprehensive understanding of system functionality. After completing this course, you’ll be able to: • Identify the key components of a computer system, encompassing hardware elements such as CPU, memory, storage devices, input/output devices, and peripherals. • Describe the interaction between computer system components and the operating system, including how the CPU processes instructions, memory management, and the role of device drivers. • Discuss the essential concepts that define the relationship between security, hardware and software, fostering a comprehensive understanding of system functionality. This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.