Fair Lending, Inclusion, and Employment Responsibilities

Managing people effectively requires not only leadership skills but also a solid understanding of employment law and managerial responsibilities. The course offers a clear and practical overview of the legal principles that guide managers in supporting employees while maintaining compliance with organizational and regulatory requirements. Designed for people managers and team leads, this course emphasizes real-world application rather than legal theory. You will explore key federal regulations, such as the Americans with Disabilities Act (ADA) and the Family and Medical Leave Act (FMLA), and learn how they apply to everyday management situations. The course explains how to recognize and respond appropriately to accommodation and leave requests, manage sensitive employee disclosures with empathy and confidentiality, and determine when issues must be escalated to human resources or legal teams. Throughout the course, the focus remains on striking a balance between employee support and consistent adherence to company policies and legal obligations. Through interactive activities, scenario-based videos, and reflective exercises, you’ll practice identifying red flags, navigating complex employee situations, and making informed decisions aligned with legal and ethical standards. By the end of the course, you’ll feel confident handling employment-related legal concerns while fostering a respectful, compliant workplace.

Protecting financial well-being is essential to maintaining independence, security, and peace of mind—especially later in life. Financial elder abuse is a growing concern that can involve strangers, professionals, caregivers, or even trusted family members. This course provides practical guidance to understand, prevent, recognize, and respond to financial abuse with confidence. You will learn what financial elder abuse is, who can commit it, and how to identify common warning signs of manipulation, pressure, and fraud. The course also explores the emotional and psychological impact of financial abuse, helping you build resilience, confidence, and self-trust when managing financial decisions. You’ll gain practical strategies to safeguard financial and personal information, set healthy boundaries, secure accounts, and vet caregivers or hired help. Additionally, the course covers common scams targeting seniors, including mail fraud, emergency scams, and tech support scams, and introduces simple steps to recognize, reject, and report scams. Through interactive lessons and real-world scenarios, you’ll be empowered to take proactive measures, support others at risk, and create a safer financial environment for yourself and your community.

The Servicemembers Civil Relief Act (SCRA) and the Military Lending Act (MLA) establish critical legal and financial protections for servicemembers and their families. This course equips learners with the knowledge and practical skills needed to recognize when these protections apply and how to implement them correctly within financial services operations. You will explore the purpose, scope, and core protections of SCRA and MLA, including differences in coverage based on timing of service and types of credit. The course addresses key financial and asset protections, such as interest rate limitations, foreclosure and repossession restrictions, credit reporting considerations, and insurance safeguards. It also emphasizes accurate verification of military status, proper handling of protection requests, disclosure obligations, and recordkeeping requirements. Through real-world scenarios, guided activities, and assessments, learners will practice applying regulatory requirements across common lending situations. The course also highlights compliance management responsibilities, enforcement considerations, and employee accountability. By the end of the course, you will be prepared to support servicemembers responsibly, reduce regulatory risk, and maintain compliance with both SCRA and MLA requirements in day-to-day operations.

This course provides a comprehensive overview of the Equal Credit Opportunity Act (ECOA) and its role in promoting fair and equitable access to credit. You will begin with ECOA fundamentals and prohibited discrimination, building awareness of the Act’s purpose, scope, protected classes, and the different forms discrimination may take in lending decisions. The course then moves into the application process and disclosure requirements, focusing on how to appropriately manage applicant information, collect government monitoring data, deliver appraisal reports, and issue compliant adverse action notices within required timelines. Emphasis is placed on applying these requirements consistently across consumer and business credit scenarios. Finally, you will explore compliance management, including recordkeeping obligations, retention periods, self-testing practices, corrective action procedures, and enforcement considerations. Through practical examples, interactive activities, and scenario-based assessments, you will strengthen your ability to recognize risk, apply regulatory requirements accurately, and support compliant lending practices. By the end of the course, you will be prepared to uphold ECOA standards while helping your organization maintain regulatory compliance and consumer trust.

This course provides a comprehensive introduction to the Americans with Disabilities Act (ADA), with a focus on Title I employment protections. Enacted in 1990 and strengthened by the ADA Amendments Act of 2008, the ADA is a federal civil rights law that prohibits discrimination against individuals with disabilities in employment, public services, and other areas of daily life. This course is designed for all U.S. employees—not just managers or HR professionals—because ADA compliance is a shared responsibility that depends on every person in the workplace understanding their role. The course emphasizes practical, day-to-day application of ADA principles. Learners will build the ability to identify who is protected under the law, recognize discrimination, harassment, and retaliation, navigate the reasonable accommodation and interactive process, maintain confidentiality, and contribute to physically and digitally accessible work environments. Special attention is given to the employee's role in routing accommodation requests, responding appropriately to disclosures, and acting as a responsible bystander. Learners will engage with the material entirely through interactive experiences—including scenario-based process walkthroughs, categorization activities, flashcard explorations, and self-assessment checklists. By the end of the course, learners will be equipped to apply ADA principles confidently across in-person, remote, physical, and digital workplace settings, and to take specific actions that support an inclusive, compliant work environment.

In today’s highly regulated financial landscape, even small missteps can lead to significant compliance risks, making a strong understanding of Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) more important than ever. This course equips you with a solid foundation in UDAAP compliance under the Dodd–Frank Act, enabling you to confidently navigate regulatory expectations and protect consumers. You’ll move from core concepts, such as UDAAP definitions, legal standards, and enforcement frameworks, to applying them in real-world scenarios. Explore high-risk areas, including marketing, lending, loan servicing, debt collection, and digital financial channels, while learning to identify potential violations. Through practical scenarios and case-based learning, you’ll build skills to evaluate business practices, apply regulatory tests, and implement effective compliance controls and risk management strategies. You’ll also learn best practices for clear disclosures, ethical decision-making, and timely escalation. By the end, you’ll be ready to proactively identify and mitigate UDAAP risks, strengthen trust, compliance, and business integrity. Enroll today to build critical compliance skills and stay ahead in the financial services industry.

Every call, text, or message you send to a customer can carry compliance risk, making a strong understanding of the Telephone Consumer Protection Act (TCPA) essential. This course introduces key TCPA requirements and enables you to navigate customer communication in a compliant and responsible manner. You’ll begin with the fundamentals, exploring why the TCPA exists, the types of communications it governs, and the rights it provides to consumers. You’ll then understand how TCPA rules apply across contact centers, customer service, sales, and marketing, with a focus on real-world communication methods such as live calls, autodialed calls, SMS messages, and prerecorded outreach. As you progress, you’ll work through practical scenarios to understand consent, opt-outs, call timing, and prior express written consent, and how these factors determine whether communication aligns with TCPA requirements. You’ll also learn to evaluate lead sources and identify common compliance risks in outreach activities. By the end of the course, you’ll be equipped to make informed decisions about customer communication and confidently apply TCPA-compliant practices in your day-to-day role. Enroll now to strengthen your compliance expertise and communicate with confidence.