ITIL (Information Technology Infrastructure Library) Training Course

via Cybrary

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Details

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Provider

Cybrary
Pricing

Free Video
Languages

English
Duration & workload

1-2 hours
Sessions

On-Demand
Level

Beginner

Found in

Gain foundational knowledge in IT service management through this comprehensive 1-2 hour training course. Learn from cyber security expert Daniel Reilly as he covers essential topics including the ITIL effect on business models, framework architecture, architecture phases, service strategy, and key performance indicators (KPIs) and monitoring. Designed for beginners, this course provides a solid introduction to ITIL principles and practices, equipping you with valuable skills for effective IT service management.

Syllabus

Taught by

Cybrary

Reviews

4.6 rating, based on 39 Class Central reviews

Start your review of ITIL (Information Technology Infrastructure Library) Training Course

Mohammad Erfan @Erfanzay

This ITIL course on Cybrary provided a comprehensive overview of IT service management best practices. I learned the key ITIL concepts, including service lifecycle, service strategy, service design, and continual improvement.

The course emphasized practical frameworks for managing IT infrastructure efficiently, improving service delivery, and aligning IT services with business goals. The lessons were structured clearly, making complex concepts easier to understand.

Overall, this course is very useful for IT professionals or anyone interested in IT service management. I highly recommend it for building a strong foundation in ITIL principles
Stallins Dube @stallins

The ITIL training course was highly insightful and practical. It provided a clear understanding of IT service management principles, emphasizing structured processes, efficiency, and customer-focused delivery. The training was well-organized, easy to follow, and offered real-world examples that made the concepts relatable. I now feel more confident in applying ITIL practices to improve service desk operations, streamline workflows, and align IT services with business goals. Overall, it was a valuable learning experience that strengthened both my technical and professional skills.
Rashidah Kazeem Shiro @AdukiShiro123

The course was very educative and insightful.
I understood and learnt a lot about KPI monitoring and ITIL training strategies
Angelito Jr. Dimaano @Angelito

very helpful and understanding this course, educate me more , for all infomration provided ican vdo more and study
Wilmer Chisag

Este curso ofrece una introducción sólida y práctica a los fundamentos de la gestión de servicios de TI, basándose en el marco estándar de ITIL 4 (Information Technology Infrastructure Library). Su enfoque está en cómo las organizaciones utilizan las prácticas de TI no solo para soportar operaciones, sino para crear valor consistente para sus clientes y partes interesadas.
Ssali Ibrahim

Thanks this course was really helpful than you so muchi really wish to learn more

Thanks this course was really helpful than you so muchi really wish to learn more

Thanks this course was really helpful than you so muchi really wish to learn more
Thanks this course was really helpful than you so muchi really wish to learn more
謝文峰

This course has been very rewarding for me. What impressed me the most was ITIL in BZ, which resolved the doubts I had in the past. The instructor’s teaching style—professional yet humorous—made otherwise dry content lively and engaging.
Manoj Kiran

Thank you so much.
The training course was very helpful
The most valuable part of this course was that the instructor was clear.
Isikeli Talala

The curriculum is compact:

ITIL’s impact on business models

Framework architecture and its phases

Service Strategy

Key metrics: KPIs and monitoring
Class Central

Because it’s relatively short, it’s more of an introductory course, not a full certification prep or in-depth ITIL practitioner course.
Fiorela Mirian Cayo Molloni

This ITIL training course on Cybrary provides a clear and well-structured introduction to ITIL concepts and terminology
Suman Sarkar

I recently completed the ITIL course with my teacher, and it was an excellent learning experience. The course was very well structured, covering all the important concepts in a clear and practical way. My teacher explained each topic with real-world examples, which made it easy to understand and apply. The guidance on ITIL practices, service value system, and continual improvement was very detailed and insightful. I also appreciated the patience and support throughout the sessions, ensuring that all my doubts were clarified. Overall, it was a valuable course, and I highly recommend my teacher for ITIL training.
Anoshan Yoganathan
1

Much great modules, i learned very well. very convenient to learn in short period. Also,The ITIL course provided valuable insights into IT service management, enhancing my understanding of best practices, processes, and how they improve service delivery and efficiency within organizations
Panthila Goonarathne

I recently completed the ITIL (Information Technology Infrastructure Library) Foundation certification, and it has been a valuable addition to my professional skill set. The course provides a clear and structured approach to IT Service Management (ITSM), focusing on delivering quality IT services that align with business needs.

The certification helped me understand key concepts such as the service lifecycle, incident and problem management, change management, and continual service improvement. The framework is very practical and can be applied across various IT environments, regardless of size or industry.
Davondre Fletcher

I’ve learned so much today that I would never have if I didn’t come across this corse. I work at Autozone as a commercial manager and we use a similar system with kpi and all. I.T has been a huge interest of mine. This was very useful and I can’t wait to learn more thank you so much
Anonymous

Explanation was simple and easy to understand, but need to go more in depth. the subject matters master ITIL
Zulhizzat Zulkifli (Zul)

It's good introduction for ITIL before going further. Learn the basic first before you learn foundation ITIL!
Ndumiso Mtetwa

ITIL training enabled me to design, deliver, and manage high-quality IT services that meet business needs. It provided me a structured approach to IT service management, ensuring alignment with business objectives and customer expectations.
Wafa Abbas

It was good and I will suggest it for my students to do must gain the basic of IT management in computer science field
Don Jo Bal O. Rendon

I recently completed the ITIL Training Course, and I must say it was an incredibly valuable experience. This course provided me with a comprehensive understanding of IT service management best practices and principles, and I'm excited to share my th…

I recently completed the ITIL Training Course, and I must say it was an incredibly valuable experience. This course provided me with a comprehensive understanding of IT service management best practices and principles, and I'm excited to share my thoughts.

The content of the course was well-structured and covered all aspects of ITIL, from the basics to the more advanced concepts. The instructors were knowledgeable and experienced, making the complex material easy to grasp. They also encouraged active participation and provided real-world examples, which enhanced the learning experience.

One of the highlights of the course was its practical approach. I appreciated the numerous case studies and group exercises that allowed us to apply ITIL principles to real-world scenarios. This hands-on experience helped solidify my understanding and made the course more engaging.

The course materials provided were comprehensive, and I found the official ITIL books and additional resources to be extremely helpful for self-study and reference. The online platform used for the course was user-friendly and made it easy to access lectures, resources, and communicate with both instructors and fellow participants.

Furthermore, the course provided me with a solid foundation for improving IT service management within my organization. I learned how to identify and address common IT service issues and how to optimize processes for better efficiency and effectiveness. The knowledge gained in this course is directly applicable to my daily work.
Mike Kibet

good videos very loud and clear short and precise with a nice summary for easy understanding,i will surely want to recommend this to my colleague at work