Use AI During Calls

Overview

“Use AI During Calls” is an intermediate, hands-on course for customer-facing professionals who want to use conversational AI to perform better in live calls—and prove the impact with data. You’ll learn how to recognize real-time objection cues like pricing pressure, respond with a clear ROI framing, and confirm next steps with action, owner, and timeframe. Through guided coaching, a dual-role call simulation, and a prompt-driven quiz, you’ll build an in-call response plan you can use immediately. Then you’ll export results from ten calls with AI and ten without, create a simple chart showing next-step rate lift and call-length tradeoffs, and craft a retro-ready narrative (claim, evidence, caveats, recommendation). To get the most from this course, you should have basic experience using AI and creating effective prompts, as well as B2B and B2C sales skills.

Syllabus

Real-Time AI Assistance In-Call

This module will help you use a conversational AI assistant during live calls to spot objection cues, especially pricing, right as they happen and respond confidently in the moment. You’ll practice turning AI prompts into action by reframing to ROI/value and securing a clear next step before the call ends.

Measure Impact and Share Results

This module will let you turn your call data into proof—exporting outcomes, building a simple chart, and translating the numbers into a retro-ready story. You’ll quantify next-step lift, check the call-length tradeoff, and leave with a clear recommendation your team can act on.